Refund & Return Overview
Grand Mart provides digital products including digital wedding invitations, video invitations, birthday cards, save-the-date cards and other digital designs.
Because our products are digital and may be delivered electronically, physical returns are generally not applicable.
Digital Products
Digital products are delivered through electronic methods such as email, WhatsApp, download link or another method communicated at the time of purchase.
Once a digital product has been delivered or customized, cancellation or refund may be limited depending on the circumstances of the order.
Returns
Physical returns are not applicable to digital products because no physical item is shipped.
If you receive a digital product that has a genuine technical issue or does not match the confirmed order, please contact us so that we can review the issue and provide an appropriate solution.
Refunds
Refund requests are reviewed on a case-by-case basis. A refund may be considered where applicable, including certain technical issues or duplicate payments.
For customized digital products, refunds may not be available once customization or production has started, except where required by applicable law.
Cases That May Be Eligible for Review
Technical Issue
The delivered digital product has a genuine technical problem that prevents normal use.
Duplicate Payment
You were charged more than once for the same order due to a payment error.
Order Issue
The delivered product materially differs from the confirmed order details.
Customized Orders
Customized invitations may include names, photographs, dates, event details and other information provided by the customer.
Customers should carefully check all information before submitting it. Errors caused by incorrect information provided by the customer may not qualify for a refund.
Please carefully review names, dates, spelling, photographs and event details.
Duplicate Payment
If you believe that you have been charged more than once for the same order, please contact us with your order details and payment information.
After verification, any confirmed duplicate payment may be processed for refund through the applicable payment method.
Refund Request Process
To request a refund review, please contact us as soon as possible after identifying the issue.
- Provide your order number.
- Provide the email or WhatsApp number used for the order.
- Explain the issue clearly.
- Provide screenshots or other relevant information if required.
We will review the request and communicate the outcome through the contact details associated with your order.
Contact Us
For refund, return or order-related assistance, contact Grand Mart:
