Shipping and Delivery Policy – Grand Mart

Thank you for shopping with Grand Mart! We are committed to providing a seamless shopping experience for our customers, which includes reliable and timely delivery of your orders. Please read our Shipping and Delivery Policy to better understand our process.

1. Shipping Locations

We currently offer shipping to all locations within India. At this time, we do not provide international shipping. We aim to expand our shipping regions in the future, so please check back for updates.

2. Processing Time

• Order Processing: Once your order is successfully placed, it will be processed within 1-2 business days. This includes verifying payment, packaging your items, and preparing them for shipment.
• Business Days: We process orders from Monday to Friday. Orders placed on weekends or public holidays will be processed on the next available business day.

3. Shipping Methods and Delivery Time

• We partner with leading delivery services to ensure that your order reaches you safely and promptly.
• Standard Shipping: Delivery typically takes between 3-7 business days, depending on your location.
• Express Shipping: Available for select products, with delivery within 2-4 business days.

Note: Delivery times are estimates and may vary based on unforeseen circumstances such as weather conditions, courier delays, or public holidays.

4. Shipping Charges

• Free Shipping: We offer free standard shipping on all orders over ₹999.
• Shipping Fees: For orders below ₹999, a nominal shipping fee of ₹50-₹150 may apply, depending on the delivery location. The exact shipping charge will be calculated during checkout.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking details. You can track the status of your shipment through the tracking link provided.

6. Delivery Issues or Delays

If you face any issues with your delivery, such as a delayed package or non-receipt of an order, please reach out to our support team at contact@grandmart.in or call us at 022-69621883. We will assist you in resolving the issue as quickly as possible.

7. Shipping Restrictions

• We cannot deliver to P.O. Box addresses.
• In some remote or rural areas, shipping might be delayed or unavailable due to logistical challenges.

8. Returns and Exchanges

For information on returns and exchanges, please refer to our Return and Refund Policy.

9. Customer Support

If you have any questions regarding shipping, delivery, or need assistance with your order, feel free to contact our support team:
📧 Email: contact@grandmart.in
📞 Phone: 022-69621883

This policy can be customized based on your specific needs. Let me know if you’d like any changes or additions! 😊